Q: How do I arrange to make an appointment?


All incoming referrals need to be triaged by our specialists before an appointment can be made. This will determine what type of appointment we need to make for the patient. For urgent referrals, please ask your referring doctor to contact us directly on (07) 55 39 49 61.


Please email your referral and any other relevant information to admin@psclinic.com.au or fax to (07) 55 27 84 38


Once the referral has been triaged, our administration staff will make contact with you to arrange an appointment date and time. Alternatively you are welcome to call our clinic a few days after the referral has been received to arrange an appointment.


Although a GP referral is not essential for most Allied Health Services (e.g. Dietician, Psychology, Physiotherapy) in some cases these services can be claimed through Medicare with a GP referral. If you are not sure, please call our reception staff to ask before your appointment.

Q: Will I get a reminder about my appointment?

A: You will receive a text message (SMS) 1 week prior to your appointment to confirm this appointment time and date. Please ensure we have an updated mobile phone number for this purpose.

Q: Why am I being asked to get a referral?

A: Your child will need a referral letter from your GP or specialist to see a paediatric doctor at Paediatric Synapse Clinic for Medicare purposes. GP referrals are generally valid for 12 months only. After 12 months, you will need your GP to make a new referral.  You will also need a new GP referral letter if you are attending for a new problem.

Note: Referrals provided by a specialist are only valid for 3 months.

Q: Where can I park?

Patient parking Options

1) Lawson Street Council Car park near Southport library

2) Lawson Street roadside car parking

3) White Street roadside parking

4) Premion Building Parking – minimal parking available

– Second Floor parking numbers – 13, 15, 17, 23

– Third Floor parking numbers – 38, 39, 40

– Paediatric Centre Gold Coast  – Access from High Street, take lift to Level 1

5) Wheel Chair Vehicle drop off/pick up.

– Ambulance Loading bay- entrance from White Street

6) Disability Car Parks

Q: How do I pay for the Consultation?

A: Paediatrics Synapse Clinic is a private billing medical practice. All payments for consultations are required on the day of the appointment. Please note that we accept payments via Visa, Mastercard, EFTPOS and cash. We are unable to accept personal cheques.

Q: Can I get a cognitive assessment (IQ test) done for my child?

A: Assessments are available for a nominated fee when not covered by medicare.  If a cognitive assessment is not indicated as part of the treatment assessment it is not covered by medicare. For more information please call reception.